The installation disc is giving me an error message that “GDIPlus.dll” is not found.
1. You can download the GDI file from Microsoft’s website at www.microsoft.com.
2. Even though you get the GDIPlus.dll message, you can run the setup file manually inside the CD. Simply go into the CD and select the setup.exe file inside the StarBoard Folder.
StarBoard software is displaying the message “StarBoard device is not connected”.
1. Click on the “Check Connections” to see if the software will recognize the starboard device.
2. Double-check the connection to make sure all cables are connected securely.
3. Inquire about previously installed device that could be occupying connection. Please check with your IT department on procedures.
4. Early StarBoard EM Panel systems were not encoded with StarBoard identification. The same is true of some early StarBoard BT-1 Systems which were initially intended to be sold as accessories to other StarBoard systems. When the “No StarBoard is Connected” message appears with these systems, simply click ok and the software will startup and the systems will work.
When I start the StarBoard software, I get a “HTTP Server port” error message.
1. Close the StarBoard software. Go to Start/Programs/Starboard/StarBoard Configuration. Change the HTTP Server port number to 8080.
2. StarBoard Software uses an HTTP port because there is an internal StarBoard website capability. If you save StarBoard files as .html files, your system can act as a server through the StarBoard Software. By providing others with your IP address, they can log on with any browser and view StarBoard files saved in .html format.
I cannot calibrate my StarBoard device.
1. For F-Series, P-Series, T-18SX and R-Series devices, you can find the calibration at the following location in the StarBoard Software menu structure beginning with the “StarBoard” button on the end of the toolbar: “StarBoard/Setting/StarBoard/Calibration”. A calibration screen will appear. Click on the center of the flashing red circle with your system’s pen. When it turns green, click on the center of the next flashing red calibration circle. Repeat until complete.
2. For EM Panels, the driver is located in the Windows Control Panel labeled Wacom Tablet.
3. The T15XL driver is located in the lower right hand corner, next to the time bar. Right click on the driver and open the application. The calibration button is on the General Tab.
The icons in my toolbar are too big and are blocking some items on my desktop.
1. You can resize the icons in the “Option Settings” area. There are three different sizes to choose from. Click on the StarBoard button, then Settings, then Option Settings. Nine tabbed pages will open allowing you to change many of the StarBoard default settings. Click on Toobar tab, and then on the size of the toolbar icons you wish to use.
2. You can also collapse the tool to reduce the occupied space. In Release 6.2, the collapsed toolbar is shrunk to a single translucent button.
I like to have my toolbar vertical rather than horizontal.
1. Simply place your cursor on top of the golden arrow at the end of the toolbar and hold for 2-3 seconds. Now rotate the toolbar from the arrow in the direction you wish to position your toolbar. You can also drag the toolbar to any location you wish.
Can I customize my toolbar?
1. Yes, the toolbar is fully customizable to your preferences.
How do I remove or add a tool in the toolbar?
1. Simply place and hold your cursor on top of the icon you wish to remove. Hold for 2-3 seconds and drag it off the tool bar.
2. To add to the toolbar any function from the cascading menu structure, or electronic inks from the ink palettes, simply hold the pen/cursor over the icon of the function or ink for 2-3 seconds then drag the icon onto the toolbar.
How can I open a PowerPoint file inside the StarBoard software?
1. You can open a PowerPoint file either as a live document or as a set of captured images that are easily paged through and annotated upon.
2. Go to the StarBoard/Documents/Document… Select the Power Point icon. Locate your Power Point file and open. All Office documents can be opened live, EDIT mode, or captured VIEW/BROWSE mode. In the Setting menu you can select whether to always open in EDIT mode, always open in VIEW/BROWSE mode, or select the mode each time you open a file.
3. If you chose the “VIEW/Browse mode” this will tell the StarBoard software to capture the entire slide show for the session. If there are no embedded videos or transitions, this is the easiest way to present PowerPoint slides. You can move through the presentation with forward and back arrows on the StarBoard toolbar. As you deliver the presentation, annotations will automatically be captured.
4. If you choose EDIT mode, the PowerPoint opens live. You page through the presentation with the Pen in PC mode by tapping on the screen, just like any other live PowerPoint presentation. This is the ideal mode for presentations with embedded video or transitions.
5. To make annotations, you can do so over the live application by selecting PEN and an ink. In this mode, they are on a layer above the actual PowerPoint. You must Clear Screen to delete annotations made over live PowerPoint. To move to the next slide select PC mode, the mouse icon, and tap on the screen.
6. If you wish to embed the annotations in the live PowerPoint presentation file, then make the annotations over the live PowerPoint as above, and then under the EDIT menu from the StarBoard button, select Paste into Microsoft Office Document. The annotations are now part of your PowerPoint file.
7. If you wish to save annotations with the slide image but not in the power point file, then before you annotate, click on the CAPTURE button with the pen still in PC or mouse mode. This will take a snapshot of the slide, and place the pen in PEN or annotation mode. You can then annotate on the captured image of the slide and it is automatically saved with annotations. To go back to the live presentation and advance the slides, simply click on the PC Mode/mouse button on the toolbar, and then click on the screen to advance the page.
How long can I run the serial/USB cable?
1. Generally, serial cables can be extended to a maximum of 50’.
2. USB should not be over 15’.
My annotation keeps disappearing. What could be wrong?
1. Check to see if you have the “Handwriting recognition” program running. You must turn it off to annotate in StarBoard, unless you are adding text to a Text Box.
2. Determine what type of pen is being used. The ink that is left by the Pointer Pen will disappear after the second time you touch the screen.
How many clients can I have in Conference mode?
1. Normally you can connect 40 clients to one host. The maximum number of clients is 50.
Can all the clients in Conference mode see what I’m putting on my computer screen?
2. Yes, it normally takes about 1-2 seconds before the annotation travels to all your clients.
3. Conference mode only displays captured images and annotations on the Client screens in a conference. If you are viewing a document of a drawing from another application, it must be captured to be viewed by others. Once captured, it can be magnified and you can navigate around the captured image with the Navigation Window. PowerPoint presentations can only be viewed in a Conference in VIEW/BROWSE mode.
If I have an older StarBoard model, which driver would I select?
1. LC/Cambridge – All older-model whiteboards using electromagnetic sensors embedded within the board surface.
2. Current boards with the sensor mounted in the corner of the board are F-series.
Who do I contact to get software updates?
1. Send an email to starboard@hitachi-soft.com. Include the serial number of your device and a valid mailing address.
2. Software updates are available to download from the Secure Support section of the website.
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